Shipping, orders and freshness guarantee

We look after every bar until it reaches your hands. Here’s how you pay, how long your order takes and what we do if something goes wrong.

Orders and payments

Every order is paid in advance through our secure payment gateway. We don’t offer cash on delivery: we produce in small batches, and prepayment lets us schedule every dispatch and look after the product from start to finish.

Shipping

One national flat rate of COP 14,000, with free shipping on orders from COP 120,000. Delivery takes 2 to 4 business days depending on your city. All prices are in Colombian pesos (COP).

We share the tracking number as soon as your order ships. Keep an eye on the delivery: the less time the box spends in the heat at a front desk or doorstep, the better your chocolate arrives.

For now we don’t reach San Andrés y Providencia, Amazonas, Guainía, Vaupés or Vichada. Chocolate doesn’t survive that trip, and we won’t send you a melted one.

Questions about your order? Message us on WhatsApp (opens in a new tab).

Freshness guarantee

We make every bar by hand and we stand behind it. If your order arrives melted or damaged in transit, here’s how we fix it:

Write to hola@znapz.co within 24 hours of the delivery registered by the carrier, with your order number and a photo or video of the product as it arrived.

You choose the solution: we send you a new bar at no cost when stock is available, or we refund you in full through your original payment method (timing depends on your bank or wallet). Because we work in small batches, a replacement isn’t always immediate; when it isn’t, the refund is total, no hoops.

After delivery, the care is in your hands. Follow the storage tips in our FAQ and the chocolate will stay perfect down to the last bite.