Frequently asked questions

Do you ship everywhere in Colombia, and how do you protect the chocolate?

Yes. We ship almost everywhere in Colombia at one flat rate of COP 14.000, and shipping is free on orders from COP 120.000. Every order travels in packaging with thermal protection, built so the chocolate arrives the way it left the workshop.

For now we don't reach San Andrés, Providencia or the Amazon region. Chocolate doesn't survive that trip, and we won't send you a melted one.

How should I store my Znapz filled bars?

Keep them somewhere cool and dry, between 16 °C and 25 °C, away from direct sunlight and strong smells. Skip the fridge unless it's really hot; if you do refrigerate them, use an airtight container to protect the texture, and let them sit out for a bit before eating.

How much cacao is in a Znapz bar?

Between 33% and 38%. We make our own Swiss style milk chocolate from roasted cacao beans and refine it until it's extra smooth.

Can I send Znapz as a gift?

Of course. At checkout, enter the address of the person receiving it and we handle the rest. The packaging is designed for gifting: it arrives ready, no extra wrapping needed.

Are the fillings natural?

Yes. We make every filling from scratch in our workshop, with real nuts and natural ingredients. No artificial preservatives, no industrial bases: that's how every bite keeps the freshness, smoothness and contrast we're after.

How long does delivery take after I order?

2 to 4 business days, depending on your city. We share the tracking number as soon as your order ships, and we look after the whole chain so the freshness arrives intact, from our workshop to your table.

What fillings do Znapz bars have?

Four: Dubai, with pistachio cream and crunchy kataifi; Marañón, with cashew cream and caramelized cashews; Caramelo Salado, with slow cooked caramel and pecan praline; and Cookie, with a whole cookie with chocolate chips and toasted walnuts.

What makes Znapz filled bars different?

We make everything ourselves. The Swiss style milk chocolate comes out of our own workshop, fine, extra smooth and refined, and the fillings are born from scratch too. Every flavor plays creamy against crunchy to land on something that tastes like nothing else.

Do you have the Dubai chocolate bar?

Yes, our way. Pistachio cream made from scratch, sesame and extra crunchy kataifi, all inside our Swiss style milk chocolate. More than a trend: pleasure, the real kind.